Ticket sales are non-refundable, however they may be exchanged or returned for a credit subject to the Ticket Policies outlined below.
Patrons may request a refund for up to thirty (30) days from the date of purchase on all retail purchases, excluding gift certificates, tickets, and digital products, including those purchased on demand.
All items must be returned unopened and in their original packaging. The Stratford Festival Shop reserves the right to inspect and verify the condition and saleability of returned products prior to issuing a refund. Promotional discounts have no monetary return value and are not subject to refund.
Patrons are responsible for return shipping costs and must ensure that the returned product is packaged safely and arrives to the Stratford Festival Shop in a good and saleable condition. The Stratford Festival Shop assumes no liability with respect to lost or damaged goods if such loss or damage occurs during return
Shipping costs are non-refundable unless the product is defective upon arrival or there has been an error on the part of the Stratford Festival Shop in fulfillment of the order.
The Stratford Festival Shop’s sole responsibility for warranty claims is limited to the refund policy as set out herein. Save and except for the refund policy the Stratford Festival and the Stratford Festival Shop make no warranty, representation, or guarantee respecting any new product, whether express or
implied, including, without limitation, warranties of merchantability or fitness for purpose.
Limitation of Liability
In no event shall the Stratford Festival or Stratford Festival Shop be liable to the Patron for any special, direct, indirect, consequential, or punitive damages, losses, injury, costs, or expenses of any nature related to any product.
The Stratford Festival and Stratford Festival Shop’s total aggregate liability to the Patron for any and all claims, whether in contract, tort, warranty, or otherwise, shall be limited to the purchase price of such product plus $5.00 CDN in respect of shipping charges where applicable.
Ticket purchases are not subject to monetary refund but may be exchanged for a future performance in the same season, or returned for Stratford Festival credit. All ticket exchanges or returns are subject to an administrative charge of $8.10 CDN per ticket, which will be waived at the discretion of the Stratford Festival
in the event Patrons are required to self-isolate or in the event of a COVID-related illness.
Please contact the box office by phone at 1-800-567-1600 or by email at
firstname.lastname@example.org with respect to requests for ticket exchange or return and review the Stratford Festival’s FAQ pages for policies relating to tickets and live performances (accessible
Patrons to any performance during the 2023 Stratford Festival Season must review and accept the Stratford Festival’s “Live Performance Terms and Conditions” prior to purchase and as a pre-condition of attendance at the performance (accessible
Purchases & STRATFEST@HOME Policy
All digital purchases and subscriptions to STRATFEST@HOME are final. Please note that STRATFEST@HOME subscriptions are also subject to the Stratford Festival’s “STRATFEST@HOME Terms and Conditions” (accessible